If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

You are browsing Friday Flamingo that is based in New Zealand. All prices are in $NZD

When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world.

Australia:

$160+ $28.00

Track and Trace $0-$159 $28.00

NZ:

$500+ Free Shipping

Track and Trace $0-$299 $8.50

Rural Track and Trace $0-$299 $11.50

International:

Track and Trace $59

Please note all shipping prices are in New Zealand Dollars (NZD)

Friday Flamingo Returns & Exchange Policy

Thank you so much for shopping with Friday Flamingo! We appreciate your support and want you to be completely happy with your purchase. Please take a moment to review our updated returns and exchange policy before sending anything back.

No Returns or Exchanges on Sale Items

• Sale Items: There is no exchange or refund for any items purchased on sale, including promotions such as PJ20, LOCKDOWN, TWENTYOFF, CAPE SALE, WOMENSDAY, and our September 30 Days 30% OFF Sale. These are all considered sale items and are final.
• Gift with Purchase: If you received a gift with your order and decide to return your item, the gift must also be returned in unused and unopened condition. If the gift is not returned, we will charge you for the full price of the gift.

Non-Refundable Items

We do not offer refunds for:

• ALL SALE ITEMS
• Vouchers
• Underwear
• Swimwear
• Clearance items

Return Process

• Returns must be sent back to us within 5 days of receiving your order.
• PLEASE PRINT OUR RETURNS FORM FOUND HERE
• All returned products must be in their original, unworn condition, with all original packaging.
• You are responsible for the cost of return shipping. We recommend using a tracked courier service, as we cannot process returns without tracking confirmation.
• International Returns: For returns outside of New Zealand, we will issue store credit for the returned items instead of a refund.

Refund Policy

• If you received free shipping on your order and are returning an item for a refund, the shipping cost will be deducted from your refund. Our shipping charges are as follows:
• Shipping costs are non-refundable.

Important Information

• Bank Details for Refunds: If you paid via any method other than Afterpay or Laybuy, please provide your bank account details for processing your refund. We are unable to issue refunds to Visa/Mastercard.
• Refund Processing Time: Refunds can take up to 30 working days from the date we receive your return. Please note, we will only contact you if we require additional information regarding your return. We will not send an email confirming the receipt of your return, so we strongly recommend you track the return to ensure it has arrived.

Faulty Items

If you receive a faulty or damaged item, please contact us immediately through our website chat. We will work with you to resolve the issue and provide a solution.

Return Address

Please send your returns to the following address:

Friday Flamingo Returns
10 Nelson Street
Feilding, 4702
New Zealand

If you need any assistance, please reach out to us via the website chat. We're here to help!

Damaged Items

Friday Flamingo reserves the right to reject any returns if the product or packaging has been significantly damaged or tampered with. Items must be returned in sellable condition.

Thank you for shopping with us at Friday Flamingo! We're here if you need further clarification or assistance.

Thank you so much for ordering with us!

Please EMAIL US with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.

Please EMAIL US with your order number and product you have incorrectly received. Once we receive your request we will arrange a replacement or refund for you.

All items are shipped using Courier Post. You will receive an email with your tracking number once your order has been dispatched. 

Tracking is available at https://www.courierpost.co.nz/track/track-and-trace/

All items generally shipped within 24-48 hours.  Rural deliveries may take longer. 

Boxing day sales can take up to 10 working days for dispatch so please take that into consideration when you are placing the order. Please be assured we will be working hard to get your package out to you as quickly as we can.

International Shipping

International Air - Delivery Target 3-10 Working Days. Non Tracked. 

International Courier - Delivery Target 2-6 Working Days. Track and Trace with Signature on Delivery.

All taxes and duties coming into your country are to be paid by you and are not our responsibility. Please make sure you check this before ordering if you are worried.

Once your order has left New Zealand it may be subject to local customs policies which may cause delays.  We take no responsibility for any charges, duties or taxes incurred at the receivers end.

There is NO EXCHANGES OR REFUND ON SALE ITEMS!

If you brought on our SALE days e.g PJ20, LOCKDOWN, TWENTYOFF, CAPE SALE, WOMENSDAY, or September 30 Days 30% OFF SALE - this is considered a SALE ITEM AS WELL.

Please make sure if you get a gift with purchase with your order and decide to return the item you MUST return the gift (un-used and un-opened) or you will be charged for it.

Once the product has been used or tampered with, or if the packaging has been damaged to the extent that the item is no longer saleable for its original full price, a refund is not available. 

Return exclusions: · Vouchers · Underwear · Swimwear · Clearance and or Sale items.

Friday Flamingo reserves the right to reject any returns based on significant damage to the product or the packaging. 

Products will need to be returned to Friday Flamingo via courier in their original condition and packaging with this form at the your expense.

Simply fill out the returns form (FOUND HERE) and send it back to us with the items. Returns must be sent back to us within 5 days of you receiving the items. PLEASE READ ABOVE BEFORE DOING SO