We recommend checking the individual garment size chart on each product page, as sizing can vary depending on the style, fabric, and fit.

You’ll find the garment measurements in the product photos for each item, usually around the third or fourth image. In the product description, we also include what size the model and Sera are wearing to help give you a better idea of fit.

Friday Flamingo uses its own numbered size system, and our fit can be more generous than many other brands. For the most accurate fit, compare your own measurements with the garment measurements shown on the product page.

If you’re still unsure, feel free to email us at hello@fridayflamingo.com or message us on Instagram and we’ll be happy to help.

Friday Flamingo is based in New Zealand, and all prices on our website are shown in New Zealand Dollars (NZD).

If you are shopping from overseas, your bank or payment provider will convert the amount into your local currency at the current exchange rate.

Gift cards are sent to your email and will include instructions on how to use them at checkout.

If you cannot find your gift card at any time, please contact us and we’ll be happy to help.

If you are using a promo code, scroll to the bottom of the checkout page and enter it into the discount code box. Make sure you click Apply and double-check that the discount has been taken off before completing your order.

Please note that only one discount code can be used per order.

Any item available for pre-order will be clearly marked as PRE-ORDER in the product title.

Estimated arrival timeframes will be listed in the product description of that item, however these are estimates only and can vary depending on freight and shipping conditions.

If your order contains both in-stock and pre-order items, your full order will be shipped together once the pre-order item has arrived.

If you would like your in-stock items sent sooner, we recommend placing a separate order.

Please note that pre-order purchases are final, and cancellations or change-of-mind refunds are not available.

Once your order has been placed, you will receive an order confirmation email.

Most orders are dispatched the same day if placed before 2pm. If we are especially busy, your order may be sent the following business day.

Once your parcel has been dispatched, you will receive a second email with your tracking details.

Please note that shipping charges are non-refundable.

Yes, we ship worldwide.

All international orders are sent via DHL, and tracking details will be emailed once your order has been dispatched.

Delivery timeframes can vary depending on the destination country and local customs processing.

Please note that international customers are responsible for any customs duties, taxes, or import charges charged by their country.

Please note all shipping prices are in New Zealand Dollars (NZD)

All New Zealand orders are shipped with Courier Post.

All international orders are shipped with DHL.

Once your order has been dispatched, you will receive an email with your tracking details.

Most orders are dispatched the same day if placed before 2pm. If we are especially busy, your order may be sent the following business day.

New Zealand parcels are sent on an overnight courier service, however delivery times can vary depending on courier demand and your location.

International delivery times also vary depending on the destination country and customs processing.

Once your order has been dispatched, you will receive an email with your tracking details, and your tracking link will provide the most up-to-date delivery estimate.

I have to pay international customs or duties?

International orders may be subject to customs duties, taxes, tariffs, or import fees once they arrive in your country.

These charges are the responsibility of the customer and are not included in your order total.

Once your parcel has left New Zealand, it may also be subject to local customs processing, which can sometimes cause delays. Unfortunately, this is outside of our control.

If you’re unsure whether your order may be charged extra on arrival, please feel free to contact us via website chat, email, or Instagram before ordering and we’ll do our best to help.

Yes, we accept returns on eligible full-price items.

Returns must be sent back within 7 days of receiving your order.

Please print our returns form and include it with your return. If you do not have access to a printer, please write the same information on a piece of paper and include it inside your parcel.

Returned items must be unworn, unwashed, in original condition, and have all original tags attached.

Please package your return carefully and respectfully. Items should be returned folded and packaged in the same condition they were received. Items that are scrunched, crushed, or poorly packaged may not be accepted.

We love pets as much as you do! Please ensure your item is free from pet hair and lint before returning it.

Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked courier service. If you choose to send your return without tracking and it does not arrive to us, Friday Flamingo cannot be held responsible and we will be unable to process your return.

Eligible returns will be issued as a Friday Flamingo store credit once received and approved.

Please note that sale items are final sale and cannot be returned for store credit, exchange, or refund unless required under the Consumer Guarantees Act.

If you believe you have received a faulty item, please send us a message through the website chat with your order number, clear photos, and any information about the issue.

Please do not send the item back to us before contacting us. Once we have reviewed your message, we will let you know the next steps and, if needed, organise the return from our end.

If you choose to send the item back before we have asked you to, this will be at your own cost.

Mistakes can happen, and we’re so sorry if this has happened with your order.
If you have received the wrong item, please send us a message through the website chat with your order number, clear photos, and any information about the issue.

Please do not send the item back to us before contacting us. Once we have reviewed your message, we will let you know the next steps and, if needed, organise the return from our end.

If you choose to send the item back before we have asked you to, this will be at your own cost.

Yes, we can exchange eligible full-price items for another size, subject to availability.

Items must be sent back within 5 days of receiving your order.

Please print our returns form here and include it with your return. If you do not have access to a printer, please write the same information from the form on a piece of paper and include it inside your parcel.

Returns form can be  (FOUND HERE) 

Returns must be sent back at the customer’s cost using a tracked courier service. We are not responsible for returns that are lost in transit and cannot process exchanges without tracking confirmation.

Items must be returned in their original condition — unworn, unwashed, with tags attached, and packed carefully in the same condition they were sent in. Items returned with makeup marks, perfume, pet hair, damage, or packaging that has been significantly damaged may not be accepted.

Please note that sale items cannot be returned or exchanged. This includes items purchased during promotional sales.

If you received a gift with purchase and are returning your item, the gift must also be returned in unused and unopened condition, otherwise the full value of the gift may be charged.

Once your return has been received and checked, we will exchange it for another size if available.

Yes — you can shop Friday Flamingo in person at our Feilding location during selected pop-up shopping days, or book a private one-on-one styling consultation for a more personalised experience.

Pop-up shopping days are relaxed, drop-in sessions where you can browse the collection, try pieces on, and shop in person. No booking is required.

If you’re looking for a more private experience, you can also book a styling consultation at FF HQ.

For the latest pop-up dates and in-store details, please see our Shop In Store page.

No — if you are visiting during one of our pop-up shopping days, no booking is required. You can simply come in and shop during the advertised hours.

If you would prefer a more private experience, you can book a one-on-one styling consultation at FF HQ instead.

Yes — one-on-one styling consultations must be booked in advance through our website here

If there are no times currently available, please feel free to contact us via email or website chat, and we’ll see if we can accommodate you.