Returns & Exchanges & Info
Thank you so much for ordering with us!
Please make sure you have read below before sending back an Item.
There is NO EXCHANGES OR REFUND ON SALE ITEMS! If you brought on our SALE days e.g PJ20, LOCKDOWN, TWENTYOFF, CAPE SALE, WOMENSDAY - this is considered a SALE ITEM AS WELL
Please make sure if you get a gift with purchase with your order and decide to return the item you MUST return the gift (un-used and un-opened) or you will be charged for it.
Please note that there can be a slight variation of garment to measurements (size chart) as each garment is individually cut and sewn
Once the product has been used or tampered with, or if the packaging has been damaged to the extent that the item is no longer saleable for its original full price, a refund is not available.
Return exclusions: · Vouchers · Underwear · Swimwear · Clearance and or Sale items.
Friday Flamingo reserves the right to reject any returns based on significant damage to the product or the packaging.
Products will need to be returned to Friday Flamingo via courier in their original condition and packaging with this form at the your expense.
If you ordered and got free shipping and want a full refund we keep the shipping costs from your initial order which is $5 for non rural NZ or $8.50 rural & $15-40 International and of course if you paid for shipping that isn’t refunded (we don’t refund any shipping costs)
Simply fill out the returns form (FOUND HERE) and send it back to us with the items. Returns must be sent back to us within 5 days of you receiving the items.
Please contact us if you have not received your refund or exchange within 20 WORKING DAYS of us receiving your returned items.
Refunds can take up to 20 working days to process from receipt of return. We will only contact you if we need more information. We will not email to say we have received your return - WE RECOMMEND YOU FOLLOW THE TRACKING TO MAKE SURE ITS ARRIVED
YOU MUST COURIER YOUR RETURN
Friday Flamingo returns address:
FRIDAY FLAMINGO RETURNS
If you need any more help don't hesitate to contact us on : firstname.lastname@example.org
Friday Flamingo reserves the right to reject any returns based on significant damage to the product or the packaging. We do not refund shipping costs