We guarantee a full refund less courier charges if you are not 100% happy with your purchase unless its a SALE Item. Products will need to be returned to Friday Flamingo, in their original condition , unworn and packaging. For NZ customers simply fill out the returns form and e-mail it to hello@fridayflamingo.com. For customers outside of NZ simply fill out the returns form and e-mail it to hello@fridayflamingo.com you’ll need to arrange your own shipping which is not refunded. Upon receipt of the return, we will issue a full refund on the purchase price.

Notification of a return needs to be processed within 5 days of receipt by you.

Please note, that if you have paid via Laybuy or Afterpay you will have to send proof that ALL payments have been made. We will not refund your order until all payments have been made. Once funds have cleared you will need to provide us with your bank details and we will refund your purchase via bank deposit. 

Friday Flamingo returns

10 Nelson Street

Feilding,4702

Once we have received the goods and ascertained that they and their packaging are still in a condition that they, can be resold for the full original retail price we will issue a full refund on the purchase price. Refund can take up to 10 working days to process from receipt of return into our dispatch centre.

Unfortunately, we cannot offer a refund for any products listed on the Friday Flamingo return exclusions list shown below. Once the product has been used or tampered with, or if the packaging has been damaged to the extent that the item is no longer saleable for its original full price.

If there are any product defects found on the receipt of your order, then it may be returned to us for exchange or a refund at that time. Please contact us through hello@fridayflamingo.com. They will inform you of what needs to be done to arrange the refund. You must make notification to them within 5 days of receipt.

 Return exclusions:

  • Vouchers 
  • Underwear 
  • Swimwear
  • Clearance and or Sale items

Friday Flamingo reserves the right to reject any returns based on significant damages to the product or the packaging